GDPR & Data

Account Deletion Procedure

Steps to request deletion or closure of an InstaSurv practice account and related live Customer Data.

Last updated: 21 August 2026

1. How to request

An account owner or authorised administrator should email support@instasurv.co.uk from the registered admin address with “Account deletion request”, the practice name, and confirmation that data has been exported if needed.

2. Process

We verify the requester’s authority to close the account.
Active subscriptions are cancelled according to billing terms; outstanding invoices may still be payable.
User access is revoked.
Live Customer Data is deleted or anonymised per the Data Deletion Procedure.
Billing records are retained as required by law.

3. Timing

We aim to complete live-system deletion within 30 days of verifying the request, unless a longer period is needed for complexity or legal holds. Backup expiry follows the retention schedule.

See all documents in GDPR & Data, or our Privacy Policy.