Data Deletion Procedure

Authorised users may delete or archive records available in the product (for example clients, leads, or related workflow items) according to their permissions. Deletion in the UI removes data from live application views subject to referential constraints and soft-delete patterns where used.

When an account deletion request is completed under our Account Deletion Procedure, we remove or anonymise tenant-scoped Customer Data from live databases and revoke access tokens.

Shared platform logs and billing records may be retained as described in the Data Retention Policy.

Deleted data may remain in encrypted backups until those backups expire on a rolling schedule. Backups are not used to restore deleted Customer Data into production except for disaster recovery of the Service as a whole.

On request after a completed deletion, we can confirm that live deletion has been completed. Contact support@instasurv.co.uk with your practice name and the scope of the request.