Subject Access Procedure

If you are an InstaSurv staff user (or billing contact) seeking access to your account data, email support@instasurv.co.uk with “Subject access request” in the subject line.

If you are a client of a surveying practice and your data appears in a report or CRM record held in InstaSurv, contact that practice first. They are typically the controller of Customer Data. We will assist the practice as processor where needed.

We (or the practice) may need to verify identity before disclosing personal data. We will only request information reasonably necessary for verification.

Where we are the controller, we aim to respond within one month of receiving a valid request, extendable in complex cases as permitted by UK GDPR. We will tell you if an extension applies.

We provide information in a commonly used electronic format unless otherwise agreed. Manifestly unfounded or excessive requests may be refused or charged a reasonable fee where the law allows.